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Who to contact for electricity, gas, water and internet when you move into a new home in Luxembourg, in what order, and how to avoid double billing.
You have signed the lease or the deed of sale? One very practical step remains: putting the meters in your name. In Luxembourg the electricity and gas market is liberalised - you choose your supplier - while water is handled by the commune.
| Service | Contact | Good to know |
|---|---|---|
| Electricity | Supplier of your choice (liberalised market); the grid is operated by an operator such as Creos | Read the meter on moving-in day |
| Natural gas | Supplier of your choice, often the same as for electricity | Separate or combined contract |
| Water and wastewater | The commune (water department) | Declare your arrival at the communal office |
| Internet / TV / phone | Private operators (fibre, cable, DSL) | Check the technology available at the address before choosing |
| Collective heating or heating oil | Co-ownership manager or private supplier | Often included in rental charges |
Energy bills work with monthly instalments and an annual statement: adjust the instalment to your actual consumption to avoid bad surprises. Also think about home insurance, required in practice for tenants, and about energy-efficiency aids if you are an owner. Finally, in case of a dispute with an energy or telecoms supplier, the Institut luxembourgeois de régulation (ILR) offers a free mediation service.
Moving in comes with two often-forgotten communal steps: ordering or taking over the waste bins (residual, organic, paper, glass), billed according to bin size and collection frequency, and, in some neighbourhoods, the residential parking permit. Both are handled at the communal office or online, usually at the same time as the declaration of arrival. Also ask about your region's recycling centre: access is free for residents on presentation of a card.
